Shipping Information

Shipping Rates and Policies

100% Satisfaction Guaranteed with 30-Day Money Back Warranty!

Not only will we take special care with the delivery of your decorative banners, but we will ensure that you are completely satisfied with your order. This is very important to us so that the next time that you are ready to purchase your next banners or flags, you know that you will again receive outstanding service. I am continuously looking for new products and accessories to enhance your fun in life.

RETURNS

I know you will have confidence in ordering from Decorativebanners4you.com. For any reason you are dissatisfied with ANY of our products, you may return the item for a full refund within 30 days of receiving the product less shipping, handling costs, and a 25% restocking fee. If the cause of the return is related to the manufacturer or Decorativebanners4you.com not providing the product as ordered, the 25% restocking fee will not be assessed. In the event that you need to return a product, please contact Decorativebanners4you.com by email at contact@decorativebanners4you.com for return instructions. Items must be returned in their original packaging. Please indicate in the email the reason for wanting to return the item; your email address; your postal address; item number; and, a telephone number where you can be reached. Returns on items will be accepted within 30 days of receipt and a refund will be credited back to your credit card minus any shipping and handling charges and restocking fees.

In the case of a damaged item, please email us at contact@decorativebanners4you.com. with the information requested above. The item must be returned. After examination Decorativebanners4you.com will make a determination if the item is to be replaced or the cost of the item is to be refunded to your credit card.

WARRANTIES

All items are warranted directly by the manufacturers. No other warranty, either expressed or implied, is offered by Marantette Enterprises, LLC. or Decorativebanners4you.com. Marantette Enterprises, LLC is not responsible for normal wear & tear, abuse, or mistreatment of any of our products. Items, which are reported defective within 30 days of receipt, will be replaced or a refund will be issued. If a refund is issued, it will be less all shipping and handling charges. Claims reported after 30 days of receipt for any defects may be replaced or repaired at the discretion of the manufacturer or Decorativebanners4you.com.

SHIPPING

Shipping and Handling charges are based on merchandise totals before any discounts. All charges are subject to change without notice.

Orders are shipped via UPS Ground.

We ship out of California. Customers on the East Coast will receive their orders approximately 2 weeks from the date the order is received. For shipping destinations closer to the West Coast, shipping time is shorter. In-stock items are normally shipped within 5 business days from the time your order is received.

Shipping to Alaska, Hawaii, Virgin Islands, Guam, or Puerto Rico

Your cost for shipping to these locations is 20% of the total cost of your items, or $35, whichever is greater. When you order online, your shipping to these locations will be automatically calculated when you check out. (For example, if you place an order for $200 to ship to Puerto Rico, your shipping fee will be calculated as $40.) Please e-mail contact@decorativebanners4you.com if you have any questions about shipping.

RUSH Shipping is Now Available

When you opt for RUSH shipping, you will receive your order 4 business days from the date your order is processed. RUSH shipping is 30% of the total amount for your items, WITH a $20 MINIMUM shipping charge.

If you are requesting a rush order and require delivery before times indicated above, please e-mail us at contact@decorativebanners4you.com for current shipping times for particular products and locations.

OUT-OF-STOCK

Any item that is "out of stock", it will be backordered and will be shipped immediately upon it's arrival in our warehouse.

If an item is discontinued, the cost of the item and all associated shipping/handling charges will be refunded to the same credit card originally charged.

Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. Some items may be temporarily out of stock for as long as 2 to 6 weeks due to unforeseen circumstances. We will contact you if your items are backordered or discontinued or no longer available.

CANADA SHIPPING

We now are shipping to Canada, but not other international destinations.
We apologize for the inconvenience.

TAXES

Decorativebanners4you does NOT charge sales tax for orders placed outside of California! If you order within the state of California, you will be charged an additional 8.25% for sales tax.

CANCELLATIONS

Since we attempt to ship orders within 24 hours, cancellation of an order must be received within 18 hours of the order being placed. Shipping, handling, and freight charges will apply to all orders shipped prior to our receiving your cancellation. Please email contact@decorativebanners4you.com within that time period to cancel an order.